All packages ship from our North Carolina office and most products ship within 1-2 business days.You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Please note that we are a small office and not a huge warehouse. This means that we are not available to ship on weekends, evenings, or certain vacations or holidays. If there is an unexpected delay with any part of your order, we will contact you with the details. You always have the option to cancel or change your order at that time.
To return your product, you should mail your product to:
16 Sterling Street
Asheville North Carolina 28803
Please be familiar with our Return Policy, as not all products are returnable.
Unopened items may be returned within 60 days of purchase, in the original unopened condition, for a full refund or store credit, excluding shipping charges. If the product to be returned was sent due to our error, we will refund the product and the shipping charges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that we cannot be responsible for returns that are lost or misdirected in shipping, so you may wish to use a trackable method of shipment. Please include your original receipt with your return. We are able to credit you for items once they are received by us, either to the same credit card, as product credit, or as an exchange. Additional shipping costs will apply to all exchanges sent out.
Items that have been opened are not returnable. Please contact us for additional information.
Print and Electronic Books
Books are fully refundable within the first 14 days after you received them. If you are not satisfied with the book, please contact us to arrange for a refund. After 14 days we are happy to extend store credit for books returns. Books can no longer be returned after 60 days.
Paperback books will need to be returned to us at your expense; please note that we cannot be responsible for returns that are lost or misdirected in shipping, so you may wish to use a trackable method of shipment. Please include your original receipt with your return. We are able to credit you for your book once it is received by us. Books need to be undamaged and in good shape to qualify for a return.
Due to the nature of E-books, there is nothing to "return"--we ask that you please delete your electronic files if you elect to return this purchase. We appreciate your support in not participating in electronic piracy of intellectual property.
This online store and all payment processing is done through Shopify, a certified Level-1 PCI compliant business providing a 256-bit SSL certificate that protects the security of your information and of your credit card data.
Something that is sometimes confusing for our international customers is how payments are processed and exchange rates applied.
If the amount shown on your MyHemochromatosisHelp receipt doesn't look the same as the amount on your bank statement, rest assured, you are not being overcharged!
All of our prices are listed in US Dollars and we do not convert to foreign currency during the checkout process. However, once your charge goes to your bank, your bank statement may list the charges in your local currency. This is sometimes confusing and we encourage you to contact your bank to find out how they display and handle foreign transactions and currency exchange.
If you do find a problem in how our system captured payments, please never hesitate to contact us and we'll work to remedy any issue as quickly as possible.
If you just placed an order in the past few minutes and realized you need to make a change, send us a quick email or give us a call at 828-505-3800 to see where we are in the packaging and shipping process and we'll do our best to change your order at that time.
If we've already sent your package, it'll unfortunately be too late to make any changes. In this case, please refer to our Returns Policy for more information on how to return an unwanted product.
Please contact us and let us know the nature of the problem and we'll see what we can do to help make things right. If you received the wrong product or there was damage during shipping, please contact us within 72 hours of receiving your package. We are not liable for problems that are not reported in a timely fashion.
The e-book version of Holistic Help for Hemochromatosis comes with options to download three different file formats. Deciding which version to use depends on how you plan to read your book.
PDF: This is the easier format to read on any computer as long as you have a free PDF reader installed (i.e. Adobe Acrobat). PDFs are usually easiest to read on a full-size computer, laptop, or large tablet, but some e-readers will allow you to import them as well. The downside to PDF is that it lacks the ability to adjust size and fonts, which makes it more difficult to read on a smaller device.
MOBI: This is the format a Kindle likes best. If you want to read the book on a Kindle, we recommend you use this version.
EPUB: Almost every other major e-reader besides the Kindle uses this format. EPUB works well on Nook, iPad, Kobo, etc.
When you buy a book directly from the manufacturer of an e-reader (for example, buying a Kindle book directly from Amazon), you may be used to the book automatically appearing on your reader.
Because we are an independent provider not associated with any of the major book resellers, you will need to take a few extra steps to load this book onto your reader.
The “How To” of putting the book on your device is going to depend on what type of device you are using. Because of the vast array of options and ever-changing technology regarding electronic reading, it’s impossible for us to include options for every possible scenario, but some of the most common are detailed below.
When in doubt, a quick online search of your specific device and the word “sideloading” should lead you to articles and videos with detailed instructions.
To load the Kindle file (MOBI) to any Kindle Reader or Kindle App, we’ve found the easiest way is to use Amazon’s “Send-to-Kindle” email address option. Amazon has assigned each of your Kindle devices its own unique email address, and by emailing your e-book MOBI file as an attachment, it will be loaded onto your Kindle.
Download the EPUB file and save it on your desktop or someplace on your computer you can easily access.
Connect the Nook to your computer with the included USB cable.
Open “My Computer” on Windows or look at the desktop on your Mac. Nook will show as a drive where the hard drive and other USB drives show. Double-click on the Nook drive to open it.
In another window, open the folder where you saved the EPUB book file you want to load onto your Nook.
Now drag & drop the EPUB file from your computer to the root of the Nook, or to the “My Documents” folder.
After the files are finished transferring to the Nook and before you unplug the USB cable, you must eject the device from the computer. Removing the USB cable before doing this can potentially damage your eBooks and/or the Nook. Simply right-click on the Nook drive and select the undock, eject, or unmount option.
The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. These statements have not been evaluated by the FDA. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or treatment. You should consult with a health care professional before starting any diet, exercise, or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. You should not stop taking any medication without first consulting your physician.